TryMoin
TryMoin — from Recharge to Zubs, migrated entirely by the Zubs team
Active subscriptions and billing schedules moved in a single switchover, with zero engineering hours on TryMoin's side
“Lower cost, more functionality, better customer portal — and the migration was completely done for us.”
- Industry
- Coffee concentrate
- Featured in this story
- Website
- trymoin.de
Challenge
TryMoin had been running their subscription program on Recharge, selling coffee concentrate to a recurring customer base big enough that a migration would normally mean weeks of internal project work, broken billing cycles and a wave of support tickets from confused customers. The team’s main worry about moving wasn’t the price or the functionality on offer. It was how much work the move would take on their side.
Solution
The Zubs team ran the migration as a single switchover with no rebuild required on the merchant side. Active subscriptions moved across, and billing schedules continued without interruption. The TryMoin team didn’t write code, didn’t reconcile spreadsheets and didn’t field a wave of confused customer emails, because the Zubs team did the work.
After migration, the storefront moved to Zubs’ customizable subscription widget across every product page, and the customer portal absorbed the small everyday changes (skip a delivery, swap a flavor) that previously turned into support tickets.
Results
TryMoin came out of the migration with more functionality and a customer portal that, in their experience, has reduced questions about managing subscriptions. Their plan now is to spend a full month building out the program, because the platform is no longer the bottleneck.
“Lower costs and more functionality, plus a better dashboard for customers to manage their subscriptions. My biggest concern beforehand was that the migration would be a lot of work — it turned out to be no work at all on our side, fully done-for-you. So far, very satisfied.”
Michael Arlt, Managing Director, TryMoinMore brands running their subscriptions on Zubs
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