How do you offer local pickup for subscriptions on Shopify?

How do Custom Pickup Locations work?

You add the places where subscribers collect their orders: a shop, a depot, a school, a locker. Each has a name and an address, and optionally a lead time and a type. A subscriber picks a location before checkout, and every recurring order goes there from then on.

Shopify’s own pickup is limited by the number of locations your Shopify plan allows. Custom Pickup Locations have no such cap, which makes them the practical route once you run more collection points than that.

What does the subscriber see?

On the product page, a finder shows the locations sorted by distance. Subscribers type a postal code or address, or let the browser use their location, and switch on a map when that’s easier. Filters narrow the list by type, such as shops or lockers. On a phone, one tap picks the nearest location.

After checkout, subscribers can change their location at any time in the customer portal, with the list sorted by distance from their address. If you set a lead time, the portal shows when each upcoming order will be ready to collect. For pickup, that date matters even more than for shipping, because subscribers plan a trip around it. A clear date saves them a wasted journey and saves you the message that follows.

Can subscribers move between pickup and home delivery?

Yes, if you offer local pickup in your Shopify settings. Subscribers choose a location at checkout as usual, and later they, or your support team, can move the subscription from one location to another, from pickup to home delivery, or back. Zubs only offers locations that can supply everything in the subscription, because a pickup order is collected in one go. There’s nothing to switch on: the options appear once a location can serve the subscription.

How does it fit with the rest of Zubs?

The pickup finder sits on the page of a box product, the same setup as build-a-box, so pickup and pick-your-own boxes work together. The chosen location travels with every order. Your order emails can print it, and Klaviyo knows who collects where, for pickup reminders and segments.

Set it up in the help center: Custom Pickup Locations.

Who is it for?

Food and drink subscriptions, farm boxes, meal programs, bakeries, school and workplace deliveries. Any business that hands over orders at fixed points instead of, or alongside, shipping. A farm box with depots across a city, for example, lets each subscriber choose the one on their way home, and saves the shipping cost on every order. Custom Pickup Locations fit programs with many collection points. Shopify pickup fits stores that already offer local pickup at checkout.