Privacy Policy

Effective Date: 13th January, 2025

Zubs ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes how we collect, use, and safeguard your personal data when you interact with:

  • Our website (the "Website") at https://zubs.app,

  • The Zubs app, installed as an app of your e-commerce platform  (the "App"), and

  • Any other of our services that link to this Privacy Policy.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and other applicable European laws.

Beyond this Privacy Policy, your use of our services is also subject to our Terms of Service.



1. Information We Collect

1.1 Information Collected Through the Website

We may collect the following types of personal data when you visit or interact with our Website:

  • Contact information: Name, email address, phone number, etc.

  • Technical data: IP address, browser type, operating system, and browsing behavior.

  • Cookies: Information collected via cookies and similar tracking technologies.

1.2 Information Collected Through the App

When you use our App on Shopify or other e-commerce platforms, we may collect the following:

  • Merchant information: Business name, email address, address, phone numbers, time zones, payment details, and tax information.

  • Customer information: Data related to your customers, including order details, names, and contact information.

  • Usage data: Logs, error reports, and other analytics for troubleshooting and improving the App.

  • Other data: We will also use personal information in other cases, if consent was given to us prior.



2. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific purposes (e.g., subscribing to newsletters, installing our app and acknowledging this Privacy Policy, ..).

  • Contractual necessity: To fulfill agreements, such as providing our App services.

  • Legitimate interests: For improving our Website, services, and security.

  • Legal obligations: To comply with applicable laws and regulations.



3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and improve our Website and App services.

  • To communicate with you, including responding to inquiries and sending service-related updates.

  • To process transactions and manage your account.

  • To analyze usage patterns and improve functionality.

  • To comply with legal and regulatory requirements.



4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service providers: Third parties that assist us in delivering our services, such as hosting providers, payment processors, or analytics tools. Our third-party providers will only collect, use and disclose your personal information to the extent necessary to enable them to perform the services they provide to both you and us. For providers that make their own privacy policies available to you, we recommend that you read their privacy policies.

  • Shopify and other e-commerce platforms: To integrate and deliver App functionalities, as required by their platform. Shopify is provided by Shopify Inc. and provides an online e-commerce platform. We recommend that you read Shopify’s Terms of Service and Privacy Policy.

  • Legal authorities: When required to comply with legal obligations or defend our rights.



5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy or as required by law. Customer data processed through our App will be retained in accordance with the merchant’s instructions or policies of third parties.



6. Your Rights

Under GDPR, if you are based in the EEA, you have the following rights:

  • Access: Request access to your personal data.

  • Rectification: Correct any inaccuracies in your personal data.

  • Erasure: Request the deletion of your data, subject to certain conditions.

  • Restriction: Limit how we process your data.

  • Portability: Request your data in a machine-readable format.

  • Objection: Object to processing based on legitimate interests.

  • Withdraw consent: Where applicable, withdraw your consent at any time.

To exercise your rights, contact us at info@zubs.app.



7. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.



8. Cookies

Our Website uses cookies and similar tracking technologies to enhance user experience and analyze usage. You can manage your cookie preferences through your browser settings. The data processed by cookies are required for the stated purposes to protect our legitimate interests and those of third parties per Article 6 Paragraph 1 S. 1 lit. f GDPR.



9. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses or similar mechanisms.



10. Third-Party Links

Our Website and App may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.



11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

  • Email: info@zubs.app

  • Address: Zubs GmbH, Platz der Einheit 2, 60327 Frankfurt am Main, Germany



12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this Policy regularly.