# How do customers manage their Shopify subscriptions themselves? > Source: https://zubs.app/features/customer-portal > Title: Shopify Subscription Customer Portal: Self-Service — Zubs > Published: 2026-10-02 > Updated: 2026-10-07 > Language: en ## Short answer In the Zubs customer portal, inside the Shopify customer account they already use. Subscribers skip, reschedule or ship an order now, change products and frequency, update their address and payment method, pause and cancel without writing to your support. You decide which of these actions are on, for the whole store or per plan. ## Where do subscribers manage their subscription? In the customer accounts Shopify provides, at your store's `/account`. There is no extra login and no second password. Subscribers sign in the way Shopify signs them in, and their subscriptions sit next to their orders, addresses and payment methods. The portal speaks your subscribers' language: English, German, Dutch, French, Italian or Spanish. ## What can subscribers change without contacting you? The everyday changes that would otherwise land in your inbox: - skip an order, or move it to another date, - ship the next order now when they run out early, - change the delivery frequency, swap products or adjust quantities, - add a one-time item to a single upcoming order, - redeem a discount code, - change the delivery address or update the payment method, - pause and resume, if you offer pausing, - cancel, through your [cancellation flow](https://zubs.app/features/cancellation-flow). Each of these is a reason not to cancel. Someone with too much product skips. Someone going on holiday moves the date. Someone whose card expired updates it before the next order fails. These options only keep subscribers who know about them before they think of leaving. Mention skipping and rescheduling in your welcome and reminder emails, so changing an order feels as obvious as cancelling it. ## What do subscribers see about upcoming orders? A list of their next orders, each with skip and reschedule right next to it, as far ahead as you choose. When a [Sequential Flow](https://zubs.app/features/sequential-flows) will change an order, for example with a new price or a free gift, that order carries a "Scheduled change" badge, so nobody is surprised by a different amount. On a [prepaid subscription](https://zubs.app/glossary/prepaid-subscription), subscribers see which deliveries they have paid for and when the next payment is due. ## Can the portal sell more? Yes. You pick products to recommend, and subscribers add them as one-time items to their next order. noms+, who sell supplements for dogs and cats, use it to put a few curated add-ons in front of subscribers before each shipment. Customers try a second product once and often keep it. [Read the noms+ story](https://zubs.app/customers/nomsplus). ## How does it fit with the rest of Zubs? You decide what subscribers can do, store-wide or per [subscription plan](https://zubs.app/features/subscription-plans), and when changes lock before billing so your team works from a final list. For [build-a-box](https://zubs.app/features/build-a-box), the portal is where subscribers fill every upcoming box. The cancellation flow decides what happens when someone wants to leave. Set it up in the help center: [customer portal overview](https://help.zubs.app/docs/subscription-management/customer-portal/). ## Who is it for? Every Zubs merchant. The portal is where subscribers spend their time with your subscription, so it matters most for frequent deliveries, where small changes come up every month. ## Bottom line The Zubs customer portal lets subscribers handle everyday changes themselves, inside the Shopify account they already use. You choose which actions are on, and your support team answers fewer "can you skip my order" emails. ## Frequently asked questions ### Do subscribers need a separate login for the portal? No. The portal lives in Shopify's customer accounts, where subscribers sign in with their email and a one-time code. ### Can I limit what subscribers can change? Yes. You switch each action on or off, and a plan can have its own rules. Cancelling always stays available. ### Can subscribers add products to a single order? Yes. They can add one-time items to an upcoming order without changing their subscription, and you choose which products to suggest. ### Do subscribers see what's coming before it bills? Yes. The portal lists their upcoming orders and flags any order a planned change will affect. ### Which languages does the portal speak? English, German, Dutch, French, Italian and Spanish. Your own texts, such as cancellation reasons, are translated with Shopify's Translate & Adapt app. ## Related - [Feature: cancellation flow, retention offers and pause](https://zubs.app/features/cancellation-flow) - [Feature: build-a-box subscriptions](https://zubs.app/features/build-a-box) - [Feature: subscription plans, prepaid, anchors and cutoffs](https://zubs.app/features/subscription-plans) - [Feature: Sequential Flows for rewards at order milestones](https://zubs.app/features/sequential-flows) - [Customer story: noms+ adds customer portal add-ons](https://zubs.app/customers/nomsplus) - [Help center: what subscribers see and can do in the portal](https://help.zubs.app/docs/subscription-management/customer-portal/)